Privacy policy

1. Introduction

greatclothingstore ("we", "us", "our") is dedicated to protecting the privacy and security of your personal data. This Privacy Policy outlines how we collect, use, store, and disclose information when you visit our website (greatclothingstore.com) or purchase our thermal mugs and ceramic cups. By using our site or services, you consent to the practices described in this policy.
We comply with the General Data Protection Regulation (GDPR) and applicable French data protection laws to ensure your rights are protected.

2. Personal Data We Collect

We only collect personal data that is necessary to fulfill our services to you. The types of information we may gather include:
  • Contact Information: Full name, email address, phone number, shipping and billing addresses (provided when placing an order).
  • Order Data: Details of the thermal mugs/ceramic cups you purchase, order dates, payment amounts, and delivery tracking information.
  • Payment Information: We do not store full payment card details. All payments are processed securely through trusted third-party payment providers, who handle and encrypt your payment data.
  • Website Usage Data: Anonymized data such as pages visited, browser type, referral sources, and IP address (used to improve site functionality and user experience).
  • Communication Data: Records of your inquiries, feedback, or support requests sent via email or phone.

3. How We Use Your Personal Data

We use your data for the following legitimate purposes:
  • Process and fulfill your orders, including arranging shipping and sending delivery confirmations.
  • Respond to your customer service inquiries, resolve issues related to returns, refunds, or product defects.
  • Send you order updates, tracking information, and important service-related notifications (no marketing communications without your consent).
  • Improve our website, product range, and customer experience using anonymized usage data.
  • Comply with legal obligations, such as tax and accounting requirements.
We will never sell, rent, or share your personal data with third parties for marketing purposes without your explicit written consent.

4. Data Sharing & Disclosure

We may share your personal data with trusted third-party service providers who assist us in operating our business, provided they agree to protect your data:
  • Shipping Carriers: To deliver your thermal mugs and ceramic cups.
  • Payment Processors: To securely process your payments (they do not retain your data beyond what is required for transactions).
  • Legal Authorities: If required by law, court order, or to protect our rights, property, or safety.

5. Data Security

We implement industry-standard security measures (including data encryption, secure server storage, and access controls) to protect your personal data from unauthorized access, loss, or misuse. However, no online data transmission or storage system is 100% secure, and we cannot guarantee absolute security.

6. Your Data Protection Rights (GDPR)

Under GDPR, you have the following rights regarding your personal data:
  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request erasure of your data, where we no longer need it for the purposes we collected it.
  • Restriction: Request restriction of processing your data in certain circumstances.
  • Data Portability: Request a copy of your data in a machine-readable format to transfer to another provider.
  • Withdraw Consent: If you previously consented to marketing communications, you may withdraw consent at any time.
To exercise these rights, contact us using the details below. We will respond to your request within 30 days.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy (e.g., until your order is completed and any return/refund processes are finalized). After this period, we securely delete or anonymize your data.

8. Cookies

We use essential cookies to enable basic website functions (e.g., remembering your shopping cart). These cookies do not collect personal data. You can disable non-essential cookies through your browser settings, but this may limit some site features. By using our website, you consent to the use of essential cookies.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The revised version will be posted on our website with an updated "Last Updated" date. Your continued use of our site or services after changes take effect constitutes acceptance of the revised policy.

10. Contact Us

For questions, concerns, or requests related to this Privacy Policy or your personal data:
  • Address: 46 Rue de la Madeleine, Lyon, Métropole de Lyon 76608, France
  • Phone: +33702330012
  • Email: support@greatclothingstore.com